We offer a Lifetime Buy-Back and Exchange Policy on all purchases* made from Prismara. The product along with the original product certificate, can be returned for buy-back or exchange basis its current market value, with deductions towards making charges, taxes and INR 1,000 towards processing charges. If you received any discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable.

If you choose to exchange your product, the value of the exchanged product will be credited to your Prismara account and you can purchase any other product with the same. The value cannot be encashed. Jewelry returned showing signs of alteration by anyone other than Prismara shall not be accepted for buy-back or exchange. Based on our quality inspection, we reserve the right to change the value of the product after giving a justification for the same.

If you choose to return the product for buy-back, the buy-back value will be paid to you via bank transfer within 15 business days of receipt of the product.

*Current market value will be determined on the date of buyback or exchange

1. In case the product was earlier purchased through EMI system, then we will deduct an amount equivalent to non-paid EMI in addition to the above-mentioned deductions
2. Original Invoice and certificate must be produced for buyback/exchange.
3. Loss of certificate will result in additional charges of INR 2,000 or INR 800 per carat – whichever is higher.
4. Prismara products bought from any Place other than Prismara stores or Prismara website will not be eligible for buyback/exchange.
5. In case of any discount given during the original purchase on the metal/diamonds/stones/making charges value, an equivalent amount will be deducted from the current market price on the date of buyback/exchange and then buyback/exchange value will be calculated.
6. The e-Points/rewards/benefits used while placing an order will be deducted from the buyback/exchange value.
7. Buyback of products are applicable for products that were purchased at a value of up to Rs. 4,99,999/-

When a product is returned under our 15 Day Return Policy, a Quality Check is done. After Quality Check, the refund is made within 10 business days.

1. For cash on delivery orders, the refund will be processed to your bank account.
2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking/UPI).

1. Place a return request on your account on the website or write an email to hello@prismra.in within 15 days of delivery to schedule a return pick up.
2. Prismara will send reverse pick up details and instructions.
3. Pack your Item in the original packaging material along with the certificate and hand it over to the logistics executive.
4. The product should be accompanied by the original product certificate and the invoice. Loss of certificate will result in additional charges of INR 2,000 or INR 800 per carat – whichever is higher.
5. Please collect an acknowledgement for the item being picked up (pickup receipt on paper/ photo of tracking number/ SMS confirmation).
6. Once the product is received, we conduct a quality check to check for any signs of damage or wear and tear. Once the quality check is cleared, refund will be processed to your bank account in 10 business days. Any item that shows signs of wear or that has been altered, resized (by a Jeweler other than the company) or damaged cannot be accepted for 15 Day Return Policy.
7. In case the product was earlier purchased through EMI system, we will deduct an amount equivalent to 1% of the Grand Total Amount at the time of refund of initial installment.

You can return the products at any of our physical stores. Prismara will schedule a reverse pick up for customers who cannot return their products at any of our stores.

Prismara reserves the right to modify these policies at any time so it is advisable to review the policies frequently. Changes will take effect immediately upon publishing on the website: www.prismara.in. Any material changes made to the policies will be made along with a notification here that the policies have been updated.